Welcome to Eterna Chat
Thank you for using Eterna Chat (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we handle your information when you use our chatroom system for communication between customers and host systems.
1. Information We Collect
- Personal Information: Name, phone number, email, profile image, or username.
- Communication Data: Messages, images, videos, timestamps, and chat metadata.
- Device Information: Device type, IP address, app version, and usage logs.
- Permissions: Access to camera, microphone, and storage (only with consent).
2. How We Use Your Information
- To enable chat communication between customer and host.
- To verify identity and provide secure access.
- To improve app performance and user experience.
- To comply with legal obligations and prevent misuse.
We do not sell or rent your personal data to any third parties.
3. Data Retention
We retain data only as long as necessary to provide services, comply with laws, and resolve disputes. Once no longer needed, data is securely deleted or anonymized.
4. Data Sharing
- With host systems or service providers under confidentiality agreements.
- With technical partners for analytics or hosting.
- With authorities if required by law.
5. Data Security
We apply industry-standard security including encrypted data transmission and access control. However, no system is completely secure. We continually monitor and improve our protections.
6. Your Rights
- Access, correct, or delete your data.
- Withdraw consent for optional features.
- Request account deletion or deactivation.
Contact us at support@eternachat.com to exercise your rights.
7. Children’s Privacy
Eterna Chat is not intended for users under 13 years of age. We do not knowingly collect information from children.
8. Updates to This Policy
We may update this Privacy Policy periodically. Continued use of Eterna Chat after updates means you accept the revised policy.
9. Contact Us
Eterna Chat
Email: support@eternachat.com
Website: https://eternachat.com